Terms & Conditions

Please read these Terms and Conditions carefully before using the HLC Solutions website or engaging our services. These terms govern your access to and use of our digital properties and professional services. By proceeding, you acknowledge that you have read, understood, and agree to be bound by these terms.

1. Acceptance of Terms

Agreement To Terms

By accessing or using the website, services, or products of HLC Solutions ("we," "us," or "our"), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not access or use our services.

Eligibility

You must be at least 18 years of age to use our services. By using our website or engaging our services, you represent and warrant that you have the legal capacity to enter into a binding agreement.

2. Services

Scope Of Services

HLC Solutions offers web development, ERP development, mobile app development, digital marketing, e-commerce solutions, graphic design, and related technology consulting services. The specific scope, timeline, and deliverables for each engagement are defined in a separate Statement of Work (SOW) or project agreement.

Service Modifications

We reserve the right to modify, suspend, or discontinue any service at any time with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

Third-Party Services

Our services may integrate with or rely upon third-party platforms, APIs, or tools. We do not guarantee the availability or performance of third-party services and shall not be liable for any disruptions caused by them.

3. Intellectual Property

Ownership Of Deliverables

Upon full payment of all agreed fees, HLC Solutions assigns to the client all intellectual property rights in the custom deliverables created specifically for that client under the relevant project agreement, unless otherwise stated in writing.

Pre-Existing Ip & Tools

Any pre-existing intellectual property, proprietary frameworks, libraries, or tools owned by HLC Solutions and used in delivering services remain the sole property of HLC Solutions. We grant you a non-exclusive, non-transferable license to use such components solely as part of the delivered project.

Website Content

All content on the HLC Solutions website, including text, graphics, logos, images, and software, is the property of HLC Solutions and is protected by applicable copyright, trademark, and intellectual property laws. Unauthorized use is strictly prohibited.

4. Payment Terms

Fees & Invoicing

All fees are as quoted in the project proposal or SOW. Invoices are issued according to the agreed payment schedule. Payment is due within the timeframe stated on each invoice unless otherwise agreed in writing.

Late Payments

Late payments may be subject to a finance charge. HLC Solutions reserves the right to suspend work or withhold deliverables until overdue amounts are settled.

Refunds

Due to the nature of custom software and design services, fees paid for work already completed are generally non-refundable. Refund eligibility for specific scenarios will be outlined in the individual project agreement.

5. Client Responsibilities

Content & Materials

The client is responsible for providing all necessary content, materials, assets, and approvals in a timely manner. Delays caused by the client may result in revised project timelines and potential additional fees.

Accuracy Of Information

You agree to provide accurate, current, and complete information when engaging our services or communicating with our team. Providing false or misleading information may result in termination of the engagement.

Acceptable Use

You agree not to use our services for any unlawful purpose, to infringe upon the rights of others, to distribute spam or malware, or to engage in any activity that could damage, disable, or impair our infrastructure or the infrastructure of our partners.

6. Confidentiality

Mutual Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information received from the other party during the course of the engagement. This obligation survives the termination of the project or agreement.

Non-Disclosure

Neither party shall disclose the other's confidential information to any third party without prior written consent, except as required by law or permitted under the confidentiality obligations of the relevant project agreement.

7. Limitation of Liability

Exclusion Of Consequential Damages

To the maximum extent permitted by applicable law, HLC Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, even if we have been advised of the possibility of such damages.

Maximum Liability

Our total liability to you for any claims arising from these Terms or relating to our services shall not exceed the total fees paid by you to HLC Solutions in the three months prior to the event giving rise to the claim.

8. Warranties & Disclaimers

Service Warranty

We warrant that our services will be performed with reasonable skill and care in accordance with industry standards. Where applicable, we will correct defects in deliverables reported within the warranty period specified in the project agreement.

Disclaimer

Except as expressly stated herein, our services and website are provided "as is" and "as available" without any warranties of any kind, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

9. Termination

Termination By Either Party

Either party may terminate a project engagement upon written notice if the other party materially breaches these terms and fails to cure the breach within 14 days of written notice.

Effect Of Termination

Upon termination, all rights and licenses granted hereunder shall cease immediately. Outstanding fees for work completed up to the date of termination remain payable. HLC Solutions shall deliver all completed work products upon receipt of outstanding payment.

10. Governing Law & Dispute Resolution

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions.

Dispute Resolution

Any dispute arising out of or in connection with these Terms shall first be addressed through good-faith negotiation between the parties. If not resolved within 30 days, the dispute shall be submitted to binding arbitration in Islamabad, Pakistan.

11. Changes to These Terms

Modifications

We reserve the right to update or modify these Terms and Conditions at any time. Material changes will be communicated via our website or email. Continued use of our services after the effective date of any changes constitutes acceptance of the updated terms.

12. Contact Information

Reach Us

For any questions or concerns regarding these Terms and Conditions, please contact: HLC Solutions, 3rd Floor, Plaza 42 Eucalyptus Road, Sector A Commercial, DHA Phase II, Islamabad. Email: info@hlcsol.com | Phone: +92 310 4248889